Resolving System Issues on the Biconomy Exchange App

If you experience problems such as lag, crashes, or black screens while using the Biconomy Exchange App, please use the "System Exception Feedback" feature available in the Help Center. By providing relevant screenshots, screen recordings, and version information, you allow us to swiftly investigate, accurately diagnose, and efficiently resolve the issue, ensuring a seamless service experience. Our customer service team will inform you of the resolution through your preferred contact method or directly within the app.

1、Steps for Troubleshooting and Reporting System Issues:

Verify Your Biconomy Exchange App is Up To Date:

Confirm that you are using the latest version of the Biconomy Exchange App. If an update is available, proceed to download and install the latest version.
From the app's home page, select the icon located in the upper left corner
Go to the Personal Center page, then select "About Us" and check for the latest version.

2、Log In and Assess App Performance:

Access the latest version of the app and determine whether issues such as lag, crashes, or black screens continue to occur.
If these issues persist, capture screenshots or record a video of the problem.
Proceed to the Personal Center, select "Support," provide a detailed description of the issue, upload the screenshots or video, and click "Submit.
Following these steps will help us resolve any performance issues quickly and efficiently.